Thrive Nursery

Jami S. 3 months ago

Customer service is very much lacking at this garden shop. If you are in the market for landscaping items I would definitely choose a different nursery. We experienced many staff sit there watch us haul and load 50 bushes and a tree with no offer of assistance, when asked where a certain item was located the directions were given in the form of “over there”. And when paying for our items the staff miscounted twice so watch what they charge you at check out.

Eliza Hales 4 months ago

The staff not only helped me pick out four beautiful semi-dwarf fruit trees, but they also managed to fit all four into my Tesla Model 3 without damaging a single tree. Very impressive! Amazing service!

Rachel Q 4 months ago

Spend $1500, Earn your preferred customer card for 10% off for a whole year Buy the rest at a discount!

Derrick Luera 5 months ago

Terrible customer service! We bought $300 of plants that died immediately. We brought them back and they said all their plants are final sale. Which is absolutely absurd, then they tried to say they were fine. When I said “If they’re fine then I want to exchange them for a different plant” both the male and female with the glasses said, “We can’t take these like this, we can’t resell them like this.” So then their statement indicated that the plants weren’t fine. Then they made the statement that all plants are final sale which isn’t written anywhere. Do yourself a favor, pay a little more and go to Lowe’s or Home Depot or any other Nursery where they guarantee their plants. Most places will only ask for a part of the root ball to warranty it. I did landscape work for 23 years, never had a place do business this poorly.

Chloe Heninger 6 months ago

I had a really disappointing experience at this nursery. The selection was great but the staff completely ruined it. I live about two minutes away and noticed a tree similar to the kind I’m planning to plant—22 of them—in my backyard. We pulled in while driving by not realizing the nursery was closing in 10 minutes. As we were getting out of the car an employee immediately came up to me and said, “Do you know exactly what you want? Because we’re closing in 10 minutes.” The tone felt rude and unwelcoming. Because of that interaction I’ve decided not to consider them for our 22-tree project. It made what should have been an enjoyable visit feel uncomfortable and unwelcome. I understand they were closing but we weren’t the only customers there and it could have been communicated more politely. I would have happily come back another time if the employee wouldn’t have been so insanely rude. Customer service matters and with a 3.9 rating largely due to poor service this place continues to miss the mark.